April 2020 issue of the Transformations newsletter


COVID-19: Interim guidance for behavioral providers
During this time of heightened awareness of the novel Coronavirus, COVID-19, and its recent classification by the World Health Organization (WHO) as a global pandemic, we want to keep you up to date on how Cigna Behavioral Health is working to help support you and your patients with Cigna coverage. Learn more

Cigna to adopt American Society of Addiction Medicine (ASAM) criteria
Cigna will be adopting the ASAM Criteria® for conducting medical necessity reviews of substance use disorder levels of care for all commercial health plan business effective April 25, 2020. The ASAM Criteria have generally been accepted as the standard of care for the treatment of substance use disorders and are widely utilized by substance use treatment providers. Learn more

Coming soon: New outpatient appointment search capability
As youth and adults in the U.S. continue to struggle with unmet behavioral health care needs, Cigna is working to increase access to mental health and substance use services by growing our network of participating providers and expanding virtual care (telehealth) offerings. We’re also broadening our ability to offer customers assistance with routine, outpatient appointment searches. Learn more

New virtual technology helps to improve administrative efficiency
To help improve your office efficiency and reduce administrative burden, Cigna Behavioral Health recently implemented new virtual technology for its Provider Services line (800.926.2273).Learn more

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