|STAY CONNECTED TO THE
PATIENTS YOU KNOW|
Introducing Cigna's new
Virtual Care Reimbursement Policy
no question. It’s a different health care environment today.
But with Cigna’s new virtual care reimbursement policy for
commercial medical services, there’s one thing that doesn’t
need to change: the connection you have with your patients
with Cigna coverage – even if they can’t come into your
office, and even beyond COVID‑19.
January 1, 2021*, our new policy ensures participating
providers in the Cigna medical network** can continue to
receive reimbursement for a variety of virtual services that
are typically performed in an office, such as:
Please note that our interim COVID-19 virtual care guidelines
remain in place until December 31, 2020. If it is necessary to
extend interim coverage without change based on unforeseen
COVID-19 circumstances, our new Virtual Care Reimbursement
Policy may be implemented at a later date. If this happens, we
will communicate these updates as necessary. Please know that
we are committed to ensuring continued access to virtual care
for you and your patients.|
** This Virtual Care Reimbursement Policy only
applies to services provided to commercial medical customers,
including those with Individual & Family Plans (IFP).
Cigna Behavioral Health and Cigna Medicare Advantage customers
continue to have covered virtual care services through their
own separate benefit plans.
For more information about current Cigna
Behavioral Health virtual care guidance, please visit
CignaforHCP.com > Resources > Behavioral Resources >
Doing Business with Cigna > COVID-19: Interim Guidance.
For more information about current Cigna Medicare
Advantage virtual care guidance, please visit
medicareproviders.cigna.com > Billing Guidance and FAQ > Telehealth.
All Cigna products and services are provided
exclusively by or through operating subsidiaries of Cigna
Corporation, including Cigna Health and Life Insurance Company
(CHLIC), Cigna Behavioral Health, Inc., and HMO or service
company subsidiaries of Cigna Health Corporation, including
Cigna HealthCare of Arizona, Inc., Cigna HealthCare of
California, Inc., Cigna HealthCare of Colorado, Inc., Cigna
HealthCare of Connecticut, Inc., Cigna HealthCare of Florida,
Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of
Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna
HealthCare of St. Louis, Inc., Cigna HealthCare of North
Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna
HealthCare of South Carolina, Inc., Cigna HealthCare of
Tennessee, Inc. (CHC-TN), and Cigna HealthCare of Texas, Inc.
Policy forms: OK -HP-APP-1 et al. (CHLIC); OR -HP-POL38 02-13
(CHLIC); TN -HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et
The Cigna name, logo, and other Cigna marks are owned by
Cigna Intellectual Property, Inc.
All pictures are used for illustrative
947806 10/20 PCOMM-2020-947 © 2020 Cigna. Some
content provided under license.
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