STAY CONNECTED TO THE PATIENTS YOU KNOW

Introducing Cigna's new Virtual Care Reimbursement Policy

There’s no question. It’s a different health care environment today. But with Cigna’s new virtual care reimbursement policy for commercial medical services, there’s one thing that doesn’t need to change: the connection you have with your patients with Cigna coverage – even if they can’t come into your office, and even beyond COVID‑19.

Effective January 1, 2021*, our new policy ensures participating providers in the Cigna medical network** can continue to receive reimbursement for a variety of virtual services that are typically performed in an office, such as:

•	Routine check-ups
•	General wellness visits
•	New patient exams
•	Behavioral assessments

View the full policy at CignaforHCP.com/virtualcare, or view our quick reference guide for a brief overview.

* Please note that our interim COVID-19 virtual care guidelines remain in place until December 31, 2020. If it is necessary to extend interim coverage without change based on unforeseen COVID-19 circumstances, our new Virtual Care Reimbursement Policy may be implemented at a later date. If this happens, we will communicate these updates as necessary. Please know that we are committed to ensuring continued access to virtual care for you and your patients.

** This Virtual Care Reimbursement Policy only applies to services provided to commercial medical customers, including those with Individual & Family Plans (IFP). Cigna Behavioral Health and Cigna Medicare Advantage customers continue to have covered virtual care services through their own separate benefit plans.

For more information about current Cigna Behavioral Health virtual care guidance, please visit CignaforHCP.com > Resources > Behavioral Resources > Doing Business with Cigna > COVID-19: Interim Guidance. For more information about current Cigna Medicare Advantage virtual care guidance, please visit medicareproviders.cigna.com > Billing Guidance and FAQ > Telehealth.

All Cigna products and services are provided exclusively by or through operating subsidiaries of Cigna Corporation, including Cigna Health and Life Insurance Company (CHLIC), Cigna Behavioral Health, Inc., and HMO or service company subsidiaries of Cigna Health Corporation, including Cigna HealthCare of Arizona, Inc., Cigna HealthCare of California, Inc., Cigna HealthCare of Colorado, Inc., Cigna HealthCare of Connecticut, Inc., Cigna HealthCare of Florida, Inc., Cigna HealthCare of Georgia, Inc., Cigna HealthCare of Illinois, Inc., Cigna HealthCare of Indiana, Inc., Cigna HealthCare of St. Louis, Inc., Cigna HealthCare of North Carolina, Inc., Cigna HealthCare of New Jersey, Inc., Cigna HealthCare of South Carolina, Inc., Cigna HealthCare of Tennessee, Inc. (CHC-TN), and Cigna HealthCare of Texas, Inc. Policy forms: OK -HP-APP-1 et al. (CHLIC); OR -HP-POL38 02-13 (CHLIC); TN -HP-POL43/HC-CER1V1 et al. (CHLIC); GSA-COVER, et al. (CHC-TN).

The Cigna name, logo, and other Cigna marks are owned by Cigna Intellectual Property, Inc.

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